Refund policy

Due to the nature of our made-to-order product, we DO NOT accept returns or exchanges. However, if any products are not received/misprinted/damaged/defective please let us know right away so that we can make it right!

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted within 72 hours after the estimated delivery date.

Claims deemed an error on our part are covered at our expense. Original shipping is non-refundable.

Please email us with your name, email address, address, and order number used to purchase. We will send you the address to send returns if applicable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It usually takes 3-5 business days to return to your card.

Email: info@setapartapparel.net

Please allow 48-72 hours for a response.